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Privacy Policy

AIRCON BEE SERVICES ("we," "our," or "us") is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with the Personal Data Protection Act (PDPA) of Singapore.

1. Information We Collect

We collect personal data from you in various ways, including when you:

  • Request Services: When you book an installation, repair, or maintenance service.
  • Communication: When you contact us via our website, phone, email, or social media channels.
  • Subscription: When you subscribe to our newsletter, promotions, or marketing communications.
  • Feedback and Surveys: When you participate in our surveys or provide feedback on our services.
  • Website Usage: Through cookies and tracking technologies when you visit our website.

The types of personal data we may collect include:

  • Identification Data: Name, NRIC/FIN, or passport number.
  • Contact Data: Email address, phone number, home or business address.
  • Financial Data: Credit card details, bank account information for payment processing.
  • Service Data: Information related to the air conditioning services you have requested, including location, preferences, and service history.
  • Technical Data: IP address, browser type, operating system, and device information when using our website.

2. How We Use Your Data

We use your personal data for the following purposes:

  • Service Provision: To schedule, perform, and manage air conditioning installations, repairs, and maintenance services.
  • Customer Support: To respond to inquiries, troubleshoot issues, and provide customer support.
  • Payment Processing: To process payments, issue invoices, and handle financial transactions.
  • Marketing and Communications: To send promotional offers, newsletters, and updates on our services (with your consent).
  • Personalization: To customize our services based on your preferences and previous interactions.
  • Analytics and Improvement: To analyze website usage, improve our services, and conduct market research.
  • Legal Compliance: To comply with legal obligations and respond to law enforcement requests.

3. Cookies and Tracking Technologies

We use cookies and similar technologies on our website to:

  • Enhance User Experience: By remembering your preferences and settings.
  • Analyze Website Traffic: To monitor and analyze usage patterns to improve website performance.
  • Marketing: To deliver targeted advertisements based on your browsing behavior.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. However, we may share your data with:

  • Service Providers: Third-party vendors who assist us in providing services, such as payment processors, technicians, and IT support.
  • Business Partners: Companies with whom we collaborate for joint marketing efforts (with your consent).
  • Legal Authorities: When required by law or to protect our rights and property.
  • Emergency Situations: To protect the safety of our clients and employees in case of emergencies.

5. Data Security

We take the security of your personal data seriously and implement robust security measures, including:

  • Encryption: Protecting sensitive information during transmission and storage.
  • Access Controls: Limiting access to personal data to authorized personnel only.
  • Regular Audits: Conducting regular security assessments to identify and mitigate risks.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law. After this period, your data will be securely deleted or anonymized.

7. International Data Transfers

If your personal data is transferred outside of Singapore, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws.

8. Your Rights

You have the following rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request corrections to any inaccurate or incomplete data.
  • Withdrawal of Consent: Withdraw your consent to data processing at any time.
  • Deletion: Request the deletion of your personal data, subject to legal requirements.
  • Data Portability: Request a copy of your data in a structured, commonly used format.

To exercise any of these rights, please contact us at the details provided below.

9. Children’s Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child under 13, we will delete it as soon as possible.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies before providing any personal data.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes through our website or other communication channels.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

AIRCON BEE SERVICES

508A YISHUN AVENUE 4, #04-86, ANGSANA BREEZE @ YISHUN, SINGAPORE (761508)

Email: info@airconbeeservices.com

Phone: +6587646489

Copyright © 2024 AIRCON BEE SERVICES